FAQ

1. How do I know what is the right size for me  ?

Here at Reign MMA Depot, our staffs take pride in their work to ensure that the measurements of our apparels are accurate and true to the dimensions. As US brands are usually larger than the typical Asian sizes, it is important to take note of the sizing chart that we have done up in order to get the correct sizes. The sizing chart would indicate important areas such as chest width, shirt length, waist size, shoulder width and other additional features of the apparels (leg slits, inner seams). Please email us if you need measurements of a specific area on the apparel – Our sales team will be more than happy to assist you !

A typical way of ensuring that you choose the right size is via comparison to the apparels you are wearing now. Follow the 3 steps below to get a good gauge of the sizes.
Step 1 :

Measure the dimensions of your apparels (chest width or shirt length)
Step 2 :

Compare it to our sizing chart
Step 3:
Decide if you are comfortable wearing a slightly tighter or looser t-shirt / shorts (if your current size is within the range – i.e your waist is 32inches but the shorts is between 30-34 inches)

 

2. If the product I bought is too big / small , can I ask for an exchange ?

Reign MMA never say no to our customers as long as the request is reasonable. We value our customers and have great confidence in what we do. Thats why we have an amazing RETURN POLICY and excellent customer service that you would never ever find in other Singapore MMA stores. 

 

 

3. How long will my products take to reach me ?

Orders after 3pm will be processed the next day and delivered to you according to the delivery methods you selected.

Customer A ordered on Tuesday, 630pm : Order will be processed on Wednesday 
– Customer B ordered on Wednesday, 8pm : Order will be processed on thursday 
– Customer C ordered on Saturday 10am : Order will be processed on the same day 

* Any delays in delivery due to unforeseen circumstances will notified to the customers on the same day. We will proceed to deliver on our next delivery day.

 

 

4. What happens if my mail gets lost during delivery ?

To keep out service standard at the highest possible, we engage a team of delivery riders to dispatch your products. We keep a close contact with them so that we can track the parcel and ensure smooth delivery. Our delivery service is 100% reliable and there will be no lost mail. In cases where there is noone around to receive the items, we will place the parcel in a safe location and inform you about it (i.e inside mailbox if it can be accessed, inside shoe cabinet, between metal gate and wooden door).

 

5. Can we purchase in wholesale OR be one of your retailer/reseller ?

If you are looking to PURCHASE wholesale/bulk order, the minimum amount required is S$500. We would be able to provide you with a competitive price if you are looking to purchase a even bigger order. Reign MMA has a strict selection of resellers but we never say no to any requests. If you wish to be our reseller, please send us an email ([email protected]) with the following information (company Name, Location, Contact person, mobile number). We will get back to you within 48hours.

 

6. Can I customise any of the apparels for my gym / club / fight team ?

Reign MMA Depot not only maintains a good relationship with our customer but also our suppliers. Because of this, we are able to get our suppliers’ approval to customise the apparels and add in your club or fight team logo. Whether its a tagline, logo or image, we can advice and customise them for you. Currently, we are still sourcing for quality and trustworthy suppliers who can help to design and print your personalised apparel on the MMA apparels.

 

 

7. Where else can I get your apparels ? Is there a place where I can buy and try on the spot ? 

Currently, Onyx MMA is the only gym that holds Reign MMA depot’s apparels. It is located near jurong east station. We display our full range of products at the gym and you can drop by to try on the apparels. Just ask the sales assistants and they will be willing to help you as much as possible. If there are no sizes available, you can always head back to our website to place an order and we will deliver them right to your doorsteps for FREE ! It is that easy ! We are continously looking for more gyms to display our products and will bring you the good news shortly ! If your gym is interested to hold our products, please contact us at [email protected]

 

8. Do you send to other countries other than Singapore ? 

Yes we do ! We have sent out MMA apparels and fight shorts to countries such as Germany, Australia and other parts of the world. We aspire to REIGN all over the world !!
If you are interested in one of our apparels, Just email us the model and the size and we will get back to you regarding the payment procedures. Airmail charges to Germany for instance cost SGD$14 for a t-shirt and it might be wiser to purchase from us than from the Europe ! We can help you to check the airmail rates to your designated country and get back to you within 24hours ! That is our promise to you ! Your package will have a tracking number to prevent lost mail but not all countries will provide the real-time tracking services.
For the delivery timing, please refer to SINGPOST WEBSITE

 

9. How does the point system works ? 

Effective from 1st October 2015, we implemented a rebate point system that rewards our loyal customers. For every dollar spent, you will be able to get 1 point credited into your Reign account. Every 25 points accumulated is equivalent to $1 discount. That is equals to a rebate of 4% (Save $4 for every $100 spent). Create an account today to start accumulating points !

 

Preorder FAQ:

1. What happens if the preorder gets lost or missing ?

On our end, please refer above. However, we are not able to guarantee the same for the portion of delivery from suppliers to us, although very unlikely. If the rare case does occur, and the product does not reach us, we will contact you to update you on the situation while we handle the situation with the suppliers for you. That is the reason why you buy from us; we take care of your needs and deal with the issues to make your shopping experience as hassle free as possible!

2. If the preordered product I bought is too big / small , can I ask for an exchange ?

As this falls under the preordered category, we may not have the same model in a different size available to us in our store. However, not to worry, please contact us and we will try our best to work something out! Refer to our RETURN POLICY for more information.

3. How long will my products take to reach me ?

Based on past order experience with our suppliers, the waiting period starting from the end of the preorder event, is about 2 weeks at maximum, and at least 1 week the earliest. We will keep our customers posted and updated via our facebook page as well as the preorder event page

4. I have an account with Reign, am I eligible for points for preorders ? Can I use the points for preorder purchases ?

Firstly, thank you for being a loyal customer of Reign and we hope to offer more to you as the customer at every opportunity. Therefore, we have decided to include discounts inside the preorder pricing, to reward you for constantly in contact with us. Thus, we cannot additionally offer points for preorders and/or use for preorder purchases. However, if after the preorder event and there are uncollected/refunded products leftover, we may include them in our store, in which case they are eligible for point use

5. Is there any limit in order amount ?

No! However certain products offered by the supplier may require special options and detail i.e. training dummies, large training equipment. Contact us early and we can discuss how we can bring it in for you.

6. Do you allow preorders from customers that need mailing to other countries other than Singapore ? 

Yes definitely! Please refer to above ” 8. Do you send to other countries other than Singapore ? “

7. How do I make payment for Preorders ? 

Please refer to the instructions provided in the preorder page

Reign Depot

Copyright © 2013 Reign Depot.
Designed & Built by Hyron Infotech & Thunderquote

Pro-shop location : 600 West Coast Road, Singapore 127445

Opening Hours : Monday - Friday (8am-10pm), Saturday (10am-4pm)

Free Singapore delivery for orders above $90 !! Begin your purchase to get 3% rebate points and membership privileges.